DELIVERY (Within Malaysia)
Q1: What is the cost for shipping within Malaysia?
We provide FREE Pos Laju shipping on all orders within Malaysia, including Sabah & Sarawak. Tracking numbers are emailed once posted.
Q2: How long does it take for my parcel to reach me?
All orders will be delivered within 7 working days. If customers do not receive their order after 7 working days, please contact our customer service department to track your order.
Q3: Once I’m order and make payment, how long it takes for me to receive the item?
- Online order via FPX services. (directly order from our website) – The online services payment gateway provider will confirm your payment within 12hours with us. Once we receive the confirmation details, we will process your item within 1-2 days.
- Manual payment. Once you selected a manual payment, you must attach us your slip or proof of payment by firstname.lastname@example.org Our finance officer will take 24hours to check your transaction of payments. Once approve she/he will notify your purchasing and sent it back to customer services for furthers action. Once we receive the confirmation details, we will proses your item within 1-2 days.
- If there is a delay of attachments of proof of payment, it also will delay your delivery date of shipping.
- Some of the item, we will provide a delivery timeline. Mostly it will take 5-7 working days for pre-order process.
- If there are any others problems from our side we will inform you via your registered email or via Whatapps.
Q1: What is your return policy?
If for any reason you are not completely satisfied with the item purchased, such as:
- Wrong order (we deliver the wrong item to you, different from your order forms)
- The item is broken, dirty or any others qualities control failure.
And you may return your purchase to us.
All return items must be returned in UNWORN, UNWASHED, UNALTERED, UNIRONED condition with ALL TAGS ATTACHED. Returns must be posted within seven (7) days of receiving your order.
You may post the return items to:
GALA HIJABISTA SDN BHD
No. 19, JLN SAUJANA INDAH 8,
KOMPLEK SME, TTDI JAYA,
40150, SHAH ALAM, SELANGOR